PAYMENT

We accept:
• iDeal payments
• Credit card payments: (Visa and Mastercard)
• Bankcontact
• Visa and Mastercard

Please see our Terms for more information.

SHIPPING

We do everything possible to ensure quick delivery

Working day orders before 1800 in The Netherlands & Belgium > Next day delivery. Rest of Europe > two to three working days

By default, we ship to EU countries only. For free!

Deliveries around holidays may take longer.

We don’t cover return costs. Unless we made a delivery mistake.

Contact us for shipments outside Europe. Deabused can’t be held responsible for any additional costs.

Please see our Terms for more information.

RETURNS

Orders can be returned within 14 days after delivery. For whatever reason. Sure, you can check your purchase but we can’t accept returned products that are used. Please enclose all original packing, price labels and the return form as well.

If you return an order, make sure you keep your tracking number and receipts as proof of shipment.

Always fill out and enclose the return form with your return.

DOWNLOAD RETURNFORM

Please write down clearly on your Air Waybill and package:
RETURNED GOODS, NO COMMERCIAL VALUE

Return address

Cargo Logistics
Tao Deabused
Vijzelweg 6
5145 NK Waalwijk
The Netherlands

Please see our Terms for more information.

FAQ

01. How can I place my order?
Select your item in our web shop (collection) and follow the steps. After payment, your order is final.

02. To which countries do you ship?
To all EU countries. Contact us for shipping outside Europe.

03. What is the delivery time for my order?
Working day orders before 1800 in The Netherlands & Belgium will be delivered the next day. For the rest of Europe delivery takes two to three working days.

04. What are the shipping costs?
We offer free shipping in EU countries.

05. Can I track my order?
Once your order has been processed, you’ll receive a track&trace code in your mailbox.

06. What are the return conditions?

Orders can be returned within 14 days after delivery. For whatever reason. Sure, you can check your purchase but we can’t accept returned products that are used. You pay for the shipping costs.

07. How can I return my order?
Please enclose all original packing, price labels and the return form.  You take care of return shipping and the costs. We will refund your money as soon as we’ve received the shoes in good order. Please keep your track&trace code and receipts as proof of shipment.

08. How long does a refund take?
Usually we take care of the refund within five working days from receiving the returned goods

09. Can I cancel or change my order?
No. Once you place an order, we immediately start packing and shipping. Therefore you cannot cancel your order. You can always return it if you would like to do so (at your own cost).

10. Can I exchange my shoes for a different model or size?
No. If you would like a different size or model you can place a new order and return the other pair.

11. How can I report a complain?
E-mail us at info@deabused.com so we can resolve your issue.